– Deposit –

To secure your booking, a 50% deposit is required when making an appointment. Alternatively, you can use a voucher code if you have one. Please be aware that if the deposit or voucher code is not received within the specified timeframe, your tentative spot will be automatically released, making it available to others.

– Cancellation & Rescheduling –

For bookings of 1-3 people,

we have a 7-day notice policy and a 48-hour notice policy:

Notice within 7 days: A penalty equivalent to the full cost of your booking may apply if you request a change within 7 days of the booking date. However, if we are able to fill the canceled or rescheduled spot, the penalty will be waived*.

Notice within 48 hours: A penalty equivalent to the full cost of your booking will be applied.

For group bookings of 4 or more people,

we have a 14-day notice policy:

Notice within 14 days: A penalty equivalent to the full cost of your group booking will be applied if you request cancellation or rescheduling within this time frame. Please note that the balance payment for group bookings must be finalised 7 days before the booking date to secure your spot.

*Refund requests … A administration fee of $25 per person up to a maximum of $50 will be deducted from all refund requests to cover the cost of payment processing and the handling of refund. To avoid penalties, please contact us before these time frames. If you are unable to reach our reception staff, please send us an email or leave a voice message. We cannot waive the penalty if we are unable to verify your contact history. Due to our limited shop capacity, staff allocation needs, and the nature of bookings in our country/tourist area, we’ve established these policies. Thank you for your understanding.

– Arrival time –

Please always plan to arrive 15min before your booking time. If we cannot reach you within 15min of your booking time, we will need to consider it no-show. If we can fill your booking with another client, we will not charge you a fee except for the payment processing fee that we are charged for processing your payment, the more notice we have the better the chance we have to fill that spot and reduce the fee for you.

– Refunds –

A administration fee of $25 per person up to a maximum of $50 will be deducted from all refund requests to cover the cost of payment processing and the handling of refund. (Not applicable for online bookings.)