Our priority is ensuring your experience with us is relaxing, peaceful, indulgent and luxurious.

We ask that you contribute to this experience by observing the following when visiting us so that you leave refreshed and relaxed.

Shhhh!

To maintain the relaxing atmosphere please be mindful of all our guests by keeping noise to a minimum. Hold onto your bubbly conversations for the café or walks after your visit with us.

mobile phones, electronic devices
Please turn off your mobile phones and any devices when you enter to ensure we maintain a peaceful and quiet environment.
Smoking & alcohol consumption

Smoking and alcohol are not permitted on our premises. There are many lovely wine bars and establishments around town you can visit following your treatment with us to indulge in other pleasures.

Mums to be, pregnancy

When booking, please inform us if you or a person you are booking for is pregnant, so that we can select the best experience and ensure the safety for lovely mums to be. Please note, several of our treatments are not recommended during pregnancy.

Age Limits

For health and safety protocols our treatments are available to persons 16 years and older.
16 & 17 year olds must be accompanied by an Adult.

 

We are a small boutique Day Spa and don't have child minding facilities.

What to wear

Please wear comfortable clothing and footwear, no need to dress up.

 

For treatments that include our aromatherapy spa, we provide fresh robes and slippers on arrival for you to wear during your visit.

 

We have disposable underwear if you prefer not to use your own, or wear none at all, it is up to you, areas not worked upon are draped by towels at all times.

 

Please leave jewellery and valuable items at home.

aromatherapy & hydrotherapy spa

Treatments that include our aromatherapy spa.

 

Our spa room is completely private so bathers are not needed. However, if you are more comfortable wearing bathers please remember to bring them along with a water proof bag to take them home in.

 

We provide you with a towel, robe, and slippers so there is no need to bring anything along with you.

 

Please note that when you book our spa for two people, you will be sharing the spa with the other person.

Treatment costs

All our prices are per person.

Arrival & Checking in

We recommend that you arrive 15 mins prior to your treatment so that you have time to fill out your consultation form, unless you have done so online, and begin to relax.

 

Arriving late for your appointment may unfortunately reduce the time of your treatment.

If you are running late please phone us so that we can do our best to accommodate you.

 

We encourage you to fill out the consultation form prior to your visit. A link will be provided in the confirmation email and also in the reminder text message that is sent to you 48 hours prior to your appointment.

Our Location

We are centrally located at 25 Albert Street, Daylesford, in a double storey, historic building.

 

We have three double rooms and one single room.

 

Most of our rooms are located on the second level and being an historic building, there is no lift, so please advise at the time of booking of any mobility restrictions.

Bookings
To secure your booking, a 50% deposit is required when making an appointment. Alternatively, you can use a voucher code if you have one.

Please note that if the deposit or voucher code is not received within the specified timeframe, your tentative spot will be automatically released, making it available to others.
Group Bookings

Please note that we require a 14-day notice for all group bookings, and the balance payment needs to be finalised 7-days before the booking date to secure the spot.

Due to our limited shop capacity, staff allocation needs, and the nature of bookings in our country/tourist area, we've established this 14-day notice policy for groups of 4 or more people. Thank you for your understanding.
Cancellations

For bookings of 1-3 people, we have a 7-day notice policy and a 48-hour notice policy:

    • Notice within 7 days: A penalty equivalent to the full cost of your booking may apply if you request a change within 7 days of the booking date. However, if we are able to fill the canceled or rescheduled spot, the penalty will be waived*. 
    • Notice within 48 hours: A penalty equivalent to the full cost of your booking will be applied.

For group bookings of 4 or more people, we have a 14-day notice policy:

Notice within 14 days: A penalty equivalent to the full cost of your group booking will be applied if you request cancellation or rescheduling within this time frame. Please note that the balance payment for group bookings must be finalised 7 days before the booking date to secure your spot.

 

*Refund requests ... A administration fee of $25 per person up to a maximum of $50 will be deducted from all refund requests to cover the cost of payment processing and the handling of refund. 

 

To avoid penalties, please contact us before these time frames. If you are unable to reach our reception staff, please send us an email or leave a voice message. We cannot waive the penalty if we are unable to verify your contact history. Due to our limited shop capacity, staff allocation needs, and the nature of bookings in our country/tourist area, we've established these policies. Thank you for your understanding.

Refunds

A administration fee of $25 per person up to a maximum of $50 will be deducted from all refund requests to cover the cost of payment processing and the handling of refund.

 

Refunds do take a little bit of time to process and up to 10 business days is not uncommon.

Payment options

You can settle the balance of your appointment with us using cash, eftpos, credit card (Visa, MasterCard and American Express), or with one of our gift cards.

 

For Remedial massage bookings,

we can process your private health fund rebates claim by HICAPS machine. Please bring your card with you.