Our priority is ensuring your experience with us is relaxing, peaceful, indulgent and luxurious.

We ask that you contribute to this experience by observing the following when visiting us so that you leave refreshed and relaxed.

Shhhh!

To maintain the relaxing atmosphere please be mindful of all our guests by keeping noise to a minimum. Hold onto your bubbly conversations for the café or walks after your visit with us.

mobile phones, electronic devices
Please turn off your mobile phones and any devices when you enter to ensure we maintain a peaceful and quiet environment.
Smoking & alcohol consumption

Smoking and alcohol are not permitted on our premises. There are many lovely wine bars and establishments around town you can visit following your treatment with us to indulge in other pleasures.

Mums to be, pregnancy

When booking, please inform us if you or a person you are booking for is pregnant, so that we can select the best experience and ensure the safety for lovely mums to be. Please note, several of our treatments are not recommended during pregnancy.

Age Limits

For health and safety protocols our treatments are available to persons 16 years and older.
16 & 17 year olds must be accompanied by an Adult.

 

We are a small boutique Day Spa and don't have child minding facilities.

What to wear

Please wear comfortable clothing and footwear, no need to dress up.

 

For treatments that include our aromatherapy spa, we provide fresh robes and slippers on arrival for you to wear during your visit.

 

We have disposable underwear if you prefer not to use your own, or wear none at all, it is up to you, areas not worked upon are draped by towels at all times.

 

Please leave jewellery and valuable items at home.

aromatherapy & hydrotherapy spa

Treatments that include our aromatherapy spa.

 

Our spa room is completely private so bathers are not needed. However, if you are more comfortable wearing bathers please remember to bring them along with a water proof bag to take them home in.

 

We provide you with a towel, robe, and slippers so there is no need to bring anything along with you.

 

Please note that when you book our spa for two people, you will be sharing the spa with the other person.

Arrival & Checking in

We recommend that you arrive 15 mins prior to your treatment so that you have time to fill out your consultation form, unless you have done so online, and begin to relax.

 

Arriving late for your appointment may unfortunately reduce the time of your treatment.

If you are running late please phone us so that we can do our best to accommodate you.

 

We encourage you to fill out the consultation form prior to your visit. A link will be provided in the confirmation email and also in the reminder text message that is sent to you 48 hours prior to your appointment.

Our Location

We are centrally located at 25 Albert Street, Daylesford, in a double storey, historic building.

 

We have three double rooms and one single room.

 

Most of our rooms are located on the second level and being an historic building, there is no lift, so please advise at the time of booking of any mobility restrictions.

Bookings

We ask for a 50% deposit to be paid when making a booking with us.

We will email you a booking confirmation that contains a link to pay the deposit online.

Please not that your booking may be automatically cancelled should the deposit not be received.

 

When you book for two (or more) people and you require a separate room, please inform us at the time of booking, it may not always be possible.

Group Bookings

We welcome groups and can accommodate up to 7 people at the same time in our double rooms and one single room.

You can even hire out our Day Spa for your exclusive use for the Day. Talk to us to find out how.

 

Group bookings require a 50% deposit to be paid when making a booking with us, with the balance payable 14 days prior to the appointment. If the booking is within 14 days of the appointment, then full payment is required.

 

Group bookings incur different cancellation and alteration charges as outlined in your confirmation email, these are dependant on the size of your group and the treatments selected.

 

Please note that reducing the number of participant in the group does constitute a cancellation and charges may apply.

Cancellations

We understand that schedules do change, however we ask that you give us at least 7-days notice by calling on 03 5348 2331 during business hours if you need to alter or cancel your appointment.

 

Cancellation fees are never any fun, however, as the booked time is reserved just for you with our amazing therapists, cancellations and late changes affects their hours and pay and incur costs to us as a small business, therefore, any bookings cancelled or changed within 7 days will incur a 50% charge of treatment value except for cancellations or changes within 48 hours or without notice or no-shows which will incur the full treatment value.

Refunds

A administration fee of $25 per person up to a maximum of $50 will be deducted from all refund requests to cover the cost of payment processing and the handling of refund.

 

Refunds do take a little bit of time to process and up to 10 business days is not uncommon.

Payment options

You can settle the balance of your appointment with us using cash, eftpos, credit card (Visa, MasterCard and American Express), or with one of our gift cards.

 

Please note that a surcharge will be applied to all credit card transactions.

 

 

Gift Vouchers

Gift Vouchers can be purchased on our website and redeemed towards the cost of a treatment with us.

 

When booking your treatments, please quote your gift voucher number, and ensure your gift voucher is presented upon arrival.

 

Please understand that if you arrive without your gift voucher you will need to pay and use the gift voucher at another time.

 

Please look after your gift voucher in the same way as you would look after cash as we are not able to replace or refund lost or stolen gift vouchers.

For full gift voucher conditions see our gift voucher page.